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Egypt Florist - Terms and conditions

  • FLOWERS / PRODUCTS MIGHT BE SIMILAR
  • The images on our website are system images and for reference only and the delivered flowers may look different. Whilst every effort is made to match as closely as possible, sometimes color shades can be different to the website image. Depending on availability on the day if an exact color is not available, we reserve the right to replace with an alternative color and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request. Certain flower and plant products may be delivered in bud to ensure longer life. Packaging, boxes or vases etc. may change depending on availability on the day.
  • DELIVERY
  • If you place an order on internetflorist.biz, the flowers can usually be delivered by the next day. As the delivery depends on the availability of our florist, we cannot guarantee a certain time. For some locations you will have the possibility to choose AM or PM delivery. If there is a local holiday / Sunday at the day of delivery, the florist has the right to vary the day of delivery. Some delivery cut off times may vary without notice during busy periods. In very special dates like Valentin’s day or Mother’s Day some different conditions may apply. In periods with large volume of orders, we cannot guarantee morning or afternoon delivery, even if you we’re able to choose this option when you placed your order. If due to such a special period delivery is not made on the day you have chosen, the florist reserves the right to deliver it at the earliest possible time. This might be even the day after.
  • MANDATORY INFORMATION for delivery
  • We need to have the full and correct information as well as the local phone number of the recipient for your flower order. The florist will not call the recipient to ask for the delivery address. Without these information provided by the customer, Internetforist.biz cannot guarantee the delivery of the order and a refund must not be given. When our florist realises that the recipient address is incorrect, we will try to contact you. However, a delivery can be only confirmed with a lead time of 2 days, for instance if you order is for the 15th of June, we need to have the corrected address at the 13th of June. Since the customer is responsible for the correctness of his information, Internetflorist will not be liable if the order cannot be delivered. In this case there will be no refund of the order.
  • DELIVERY CHARGES
  • There might a delivery charge will be displayed during the order process. Delivery charges depend on the area and the availability of our florist to deliver there. Some shops might refuse certain areas, in this case the order will be cancelled. In case you require a flower delivery in a remote area, the florist might require an extra cost for this delivery. In this case we will contact you before the delivery.
  • RECIPIENT NOT AVAILABLE / NOT AT HOME
  • Our florist always tries to contact the recipient before the delivery by phone. In some cases, they try to make the delivery without speaking to the recipient or if they do not answer the phone. The florist can make the delivery by leaving the flowers by a guardian person or concierge. This is also considered delivered. If the recipient refuses to take the flowers for which ever reason, they can be no refund given as the florist prepared the flowers and tried to deliver.
  • CANCELLATION POLICY
  • If you need to cancel your flower order, please see that we need to have this request of cancellation of your specific order number in written 48 hours before the delivery date. All cases send to us after this deadline, a cancellation and refund cannot be guaranteed.